Looking for live chat plugins for WordPress in 2021?
To run a successful online business, it’s required to establish an easy and simple way to communicate with your customers and users. No one wants to wait, and everyone loves a quick response. Your instant support makes your client happy, and their satisfaction becomes the key to success for your business.
Most of the online shoppers prefer live chat support than any other form of interaction like email or contact form. Live Chat is very fruitful for any website. Enabling a live chat option in your WordPress site is very easy, you don’t need any developer or coder to add a live chat solution to your website.
Here I’d like to share some best live chat plugins which are very useful for your business websites.
Best live chat plugins for WordPress
1. LiveChat –
LiveChat is one of the most popular and easy to use live chat solution. To use this tool with WordPress, you need to install and activate its plugin, and you are ready to go.
By using this plugin, you can solve customer queries in real-time, increase your sales, and build a better relationship with your customers.
Apart from this, the tool offers several customization options through which you can change the look & feel of the chat window by adding company logo & themes. The plugin can be integrated with other services such as Salesforce, MailChimp, Dropbox and a lot more.
We have a step by step guide to explain how you can easily add a live chat to your WordPress website.
- Customizable live chat widget
- Canned responses for popular questions.
- Multi-channel communications
- Mobile live chat applications for iOS and Android
- With Live chat triggers option, you can pre-decide some specific criteria and initiate the chat when a customer land on your website.
- Visitor tracking option allows you to track the location of your customers and shows on which page they are.
- Live chat transcripts help you to get the full history of chats anytime because they are saved without any expiration date.
If you are looking for affordable and best live chat software for your business, then it could be the best option for you.
LiveAgent is one the finest live chat software available in the market. It comes with the advanced features through which you can save a lot of time and spend your precious time on what’s important for you.
- Offers predefined Live chat windows style options i.e Classic chat, Squared chat, Musho chat and Bubble chat.
- Customize each element of the chat window according to you.
- Provide pre-made and customizable chat buttons that you can place anywhere on your website.
- Assigns chats to agents who had a conversation with that customers in the past.
- In addition to random assignment, it offers three chat routing options such as Average Utilization, Max Utilization and Ring-to-all.
Get started with the 14 days free trial and explore the software functions before switching to the paid plan.
- Free – Its Forever free plan is perfect for small business but it comes with some limitation.
- Ticket – $15/agent/month
- Ticket + Chat – $29/agent/month
- All-inclusive – $39/agent/month
Olark is one of the best live chat software for all types of business. It boasts a clean, intuitive design and allows you to customize everything from the appearance of the chat window to chatbox position. Olark supports multiple languages so you can choose your preferred languages or use Olark API to customize into your language.
With Olark Automated Feature, you can connect with your visitors in real-time by sending pre-made replies. Even, you can track your client activities as well.
It can be integrated with your favorite software such as HubSpot, Salesforce, Slack, MailChimp and so on which helps you to develop the customer relationship.
Olark provides Free Plan from where one can handle 20 chats in a month. All the premium plans of Olark come with a 2-week free trial so that you can test the core features of the software.
4. ProProfs Live Chat plugin for WordPress
ProProfs Live Chat plugin for WordPress website is a simple, fast, and responsive tool that helps your business connect with website visitors instantly. As a customer support tool, it allows you to promptly respond back to customers in doubt, provide instant solutions, and create a delightful experience.
In a matter of a few seconds, you can install and activate this plugin at your WordPress site to resolve customer questions in real-time. Here’s a small guide on how you can add ProProfs Chat plugin to your WordPress website.
ProProfs Chat is known for its features, 100+ customization options, and 50+ integration options. That means you get the liberty to understand your visitor behavior and connect proactively in case you see them stuck on a page for long.
You can customize the look and feel of the chat widget according to the theme of your website. And integrate third-party tools with the plugin to create an awesome support suite for your business.
- Canned messages to help you reduce response time during an ongoing chat
- Visitor monitoring that helps you track their real-time behavior on your website
- Chat greetings to initiate customized chat support for your customers
- Android & iOS app available to provide support anywhere, anytime
- Automatic chat routing to help your customers reach the right department and get faster resolution
- In-depth reports and analytics to learn how operators perform and identify areas of improvement
Acquire is one of the best live chat software for all types of businesses – small, medium, and large. It is a perfect foil for sales and customer support. With the help of an Acquire extension to WordPress, you can easily connect with website visitors, qualify leads, and support customers in real-time.
It provides the best conversational way to engage with customers through an easy-to-use webchat interface. You can also easily collect information 24×7 using forms. The good news is, the live chat software is totally multi-media friendly which makes it easy for you to share files, launch video chats, start an audio or video call, screen share, co-browse, and much more right from the messenger.
You can easily customize your messenger’s colors to match your brand. And if you wish to go global, Acquire’s live chat functionality auto-translates more than 100 languages and responds to requests across the globe.
When you utilize the live chat functionality of Acquire, you get a comprehensive customer context while chatting. This includes:
- A complete view of customer history
- Easy routing by tagging team members to assist with any tricky requests
- Measure the engagement levels by tracking the busiest chat periods
- Most popular demographics
- Total chats within a specified period
- Top performing agents, and much more
Concerned about sensitive information? With the help of Acquire’s live chat software, you can easily mask sensitive data by enabling the sharing of personally identifiable information (PII) through live chat in a secure, fully-encrypted manner.
- Automate repetitive work with chatbots
- Connect with video, voice, and co-browse
- Help customers self-serve with knowledge-base software
- Target chats to specific segments
- Easy chat routing option to help with tricky questions
- Measure the engagement levels of the customers
- Personalize your messages by segmenting and sending proactive messages to customers based on visitor location, web pages, device type, visitor behavior, etc.
- Analyze your chat performance by measuring and improving inbound chat volume
- View answered and missed chats along with average wait times
Userlike is an easy live chat software with a lot of features “under the hood.” It’s different from other chat plugins in that, besides website chat, it also allows you to chat with your customers through “messaging channels” like WhatsApp, Facebook Messenger and Telegram.
These extra channels are available in their paid plans. The free version allows you to use their website plugin – the Website Messenger.
You can customize the website plugin to your design and your business logic. For example, you can let your web visitors decide which agents to chat with, set up a registration form before the chat, activate customer ratings and feedback, set the chat to open proactively, and more.
With Userlike, you conduct your customer conversations from the Message Center. This looks similar to the browser version of Facebook Messenger, but with a business layer on top for customer communication. It offers canned messages, automatic and instant translations, tagging, and forwarding to colleagues. While in a chat, you also have the option to switch to a browser-based phone call, which is handy for when the topic becomes too complex.
- Website Messenger that can be fully customized to your web design.
- Proactively invite visitors to a chat.
- Share various types of media files (image, video, documents) that can be viewed directly in the conversations without leaving the site.
- Feedback options to let contacts rate the service they received via star ratings, surveys, and optional comments.
- Efficiency features like canned messages (“chat macros”) and smart routing.
- Live-Preview to see what your customers are typing before they send it.
- Chat across languages with live translation.
- Connect messaging apps like WhatsApp, Facebook, Telegram, Threema or SMS.
- Build your own chatbot.
- Available on: Mobile and web
Userlike offers a free plan. When you sign up, you get a free 14-day trial of their Team plan. After the trial, your account automatically switches to the free version. Pricing starts from $90/month for the Team plan (4 seats, annual subscription).
7. 3CX Live Chat
If you want to take your customer communication, and specifically your website functionality, up a notch, 3CX also provides voice and video chat.To get this functionality, you’ll need to be running a 3CX communication system that is free for a year and easy to install.
- Elevate a chat to a call (or video call) at the touch of a button – for when live chat is not enough to solve an issue.
- Answer live chats from the mobile phone apps (iOS or Android)
- Assign chats to a particular agent, or have groups of agents answering chats.
- Integrate Business Facebook messages and answer both live chat and FB messages from the same interface
Free Version Features
- Live chat directly with site visitors.
- Easy to use interface.
- Drag the chat box around the page.
- Fully customization
- No advertising.
- No powered by link on the chat window
- Desktop notifications
- No monthly subscriptions needed
- View missed chats
8. Zendesk Chat(Zopim Live Chat)
Zendesk is a popular live chat solution that allows you easily customize the chat widget according to your requirements. You can use its user-friendly dashboard to monitor visitor activity and chats.
The Zendesk Chat is available in over 40 languages, and they also provide 24-hour live chat support from their experts.
9. Flyzoo Live Chat
One of the best free WordPress chat plugins, Flyzoo supports real-time visitor monitoring, private chat, chat rooms, avatars, user list, words filtering, emoticons and much more.
- Embeddable Chat
- Group Chat Option
- Chat Moderation Facility
- Role-based access Chat
- Cloud-based Server
10. Pure Chat
This simple lightweight live chat plugin comes with fully customizable chat widget with language customization, that automatically appear on the site.
Other features include:
- Fully customizable chat widget including language customization.
- iOS and Andoid app available to response the visitors on the go.
- Know the location of your visitors.
- Ban users by IP.
- Full chat transcript history.
- When you are not online visitors can leave contact info.
- Customizable canned responses for common questions.
11. Formilla Live Chat
It has a clean and easy-to-use interface. Formilla live chat software comes with real-time visitor monitoring feature.
Formilla.com Live Chat Features:
- Installs Instantly
- Google Talk Support
- iOS and Andoid app available to respond on the go.
- Real-time Visitor Monitoring – demo
- Custom Banners, Colors, and Themes
- Chat History
- Desktop Notifications
- Custom Banners, Colors, and Themes
Hope this post may help you install best live chat support for your visitors.
You may also be interested in these articles:
12. HubSpot Live Chat
HubSpot Live Chat is a free tool, part of HubSpot’s free forever CRM.
With HubSpot Live Chat, you can easily customize your chat widget to match the look and feel of your brand. You can also create targeted welcome messages for different web pages or segments of your audience so you can connect with the site visitors who matter — right when they’re most engaged.
HubSpot’s Live Chat tool is fully integrated with a chatbot builder that you can start using for free — no coding required. Easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more — so your team can focus on the conversations that matter most.
And because HubSpot’s chatbot builder is seamlessly integrated with HubSpot’s free CRM, your bots can deliver friendlier, more personalized messages based on the information you already know about a contact.
All your chat conversations are automatically stored in a universal inbox enriched with data from HubSpot’s free CRM, giving everyone on your team the context they need to craft the perfect response
53 thoughts on “10+ Best Live Chat Plugins For WordPress compared in 2021 (Free & Paid)”
This font is a pain
Thanks for the informative post.. I want to add one more Live chat i.e. Visitlead livechat (https://visitlead.com/), Take a trails of 14 days it has nice features and the price is more than competitive.
Nice list for online business owner to get best live chat software. I also like to add one more in the list known as eAssistance Pro live chat software. It is an easy to integrate, user friendly and secure third party live chat application.
Yeah, I the live chat to my site wallstreetgenerators.com, it’s very effective.
Thanks for the article and we would like to introduce ourselves too.It would be great if you could review us some time 🙂
We just published our WordPress Live Chat Plugin last week.
Thanks for reading our article, I used your plugin in one of my current project. Its really a good live chat plugin with nice features. I wish you a great future ahead… 🙂
I didn’t know Flyzoo and Quick Chat. Both look like really good WP solutions.
May I ask which research you are quoting when saying that “A research shows 60% online shoppers prefer live chat support”. We just published our own live chat WP plugin (https://wordpress.org/plugins/customericare-livechat/) and I’m always on the look out for industry stats we can quote in our articles.
Thanks in advance, and it would mean a lot to have your thoughts on our plugin if you have a minute.
Good article on best live chat software plugins for WordPress. Just to introduce ourselves, we are Click4Assistance the leading UK provider of live chat software to businesses, we have many customers using our software on their WordPress websites.
For more information visit http://www.click4assistance.co.uk
We would love you to review our chat system if you wouldnt mind http://codecanyon.net/item/82-live-chat-customer-support-wordpress-plugin/10941557
Well, the list misses http://www.live2support.com, I have been using it for my couple of wordpress websites for more than 2 years now and their live chat sits pretty with WP. Their easy to use plugins make it matter of 10 minutes to get live chat up and running on wordpress.
great list. btw you are a liar. the title said 5 but why it’s 8.
This is a great article, it reminded me of an experience I had with a wealth generators company that i once used a service related to this a few years ago back before my grandpa passed away. I’m thankful that I read this though, it shined some light on some info about my endeavors.
Hey there Poonam,
Thank you for sharing your experience on the aforementioned chat plugins for providng real-time support. There are plenty more out there, but I guess it wouldn’t be even possible to list them all 😉
For those of you expecting some social approach and considering users database integration (SSO) I would recommend installing Chatwee. (https://wordpress.org/plugins/chatwee) or https://www.chatwee.com
So far, Flyzoo has been an excellent choice for my site. Works well with seamless integration.
Hey Poonam! Thank you so much for including Pure Chat on your list. We appreciate it. 🙂
Thank you for sharing this great blog and you experience about “5+ Best Free Live Chat Plugins for Word Press”, but there is lot of live chat plugins in market and https://wordpress.org/plugins/revechat/ is one of them, which i am using from a long time. This is easy to to install and running on wordpress website.
Visit for more information https://www.revechat.com/support
Thanks Poonam for the list! Now i have a chat box on my web http://www.tofucar.com 🙂
Great article about wordpress live chat plugins. I would like to introduce our plugin too. Is been on wordpress for a few years and is a great live chat plugin: http://www.activehelper.com/extensions/wordpress-live-chat.html
Amazing! Thanks for sharing this. I have always thought that paid live chat support is better but I think these free plug ins has their own benefits!
We offer Custom Phone Answering Solutions
its 5+ read again, nice article…tnx geek girl.
Glad you enjoyed it.
Live chat is really about lead generation and not just about a box sitting on the website. I’ve made some subtle but powerful changes to the live-chat model for WordPress by integrating website psychology with Telegram.org. In light of the WHO claiming we can no longer eat bacon, I’ve created a coupon for 10% off for life from http://perceptive.io/chat … use the coupon BACON (in your face WHO!)
Interesting article. Someday I would also like to read the English translation.
I using this one. It’s very good: http://codecanyon.net/item/facebook-live-chat-for-wordpress/13623421
Very Nice article, Like the Casengo plugin features, Just to introduce that We are RapidLiveChat, UK Leading Live chat software service helps to businesses or Small medium Enterprises and Our Client Websites are much more are WordPress.
Further Information please visit rapidlivechat.co.uk/
Hello, great article. Well, here you have surely missed REVE Chat. It is a live chat software through which you can directly engage with your website visitors for offering instant assistance.The REVE Chat plugin is available for WordPress. To know more about REVE Chat, please visit revechat.com
They are not free please recommend any free one for Wowbix.com
I need chat plugin for my website like facebook. Presently I’m using wordpress common plugin for chat services. Kindly if you know any best plugin for chat with user name and password option please share here. Thanks…
I’ve been using Wise Chat for 2 months and it is a very impressive solution! Check it here: kaine.pl/projects/wp-plugins/wise-chat-pro
There is no need to pay for a server, it has no limits to the number of chat rooms and users, it filters bad words, support images and files posting, moderation, private messages, WordPress multisite and much more! It increased user engagement on our website!
“Wow, great list.
I used 2 or 3 different chat services for my website but only now I got perfect live chat software for me.
revechat.com , It’s really good and easy to use with more and unique features than others.
So, I think you missed it to mention here or you are not aware of them. they are really good. “
This is a good review but the chat plugin i use is not on the list.The name of the chat is WP-chat which also offers live chat plugin and to know more about WP-chat please visit “https://wordpress.org/plugins/chats/”
Great collection of chat plugins. I use Live- Chat -Support live chat support help in live desk and free chat by wp.chat.com. It entails good efficient with great flexibility
Thanks for the post i use live chat wpadm it’s fully design with possible off line message support high security, multilingual chat front interface visit our page for more details.
Great collection of chat plugins. I use Live- Chat -Support live chat support help in live desk and free chat by wp.chat.com. It entails good efficient with great flexibility. Check out. http://codecanyon.net/item/facebook-live-chat-for-wordpress/13623421?ref=smallenvelop
Great list dear! Thanks for sharing. Incredible plugins, You know many people are looking for a good solution for the live chat. Many customers are leaving the site with unanswered questions. This plugin will be best for them.
Thanks For Your Blog.
Nicely put, With thanks!|
nice article, i want to also suggest “Live Chat, Support” this plugin has really help me to communicate with my visitors and it has an amazing features like Chat Badge image, to customize the Chat look with own badge image, App for mobile for chat now available on Google Play, No advertising at wp live chat and no advertising on Mobile App and lot more. maybe you can try it out. https://wordpress.org/plugins/chats/
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Download Facebook Messenger: https://wordpress.org/plugins/wp-facebook-messenger/
Visit wordpress-admin and Plugins and Add New and Upload Plugin and selected the file you downloaded
Activate the plugin and visit Setting >FaceBook Messenger to add your Facebook Page
Thanks a ton for this particular piece of writing. I will talk about it with people I know.
I’m for ever chasing free stuff here in the UK, so I always love it when I find a site that does the same. Please keep it up and lets share all these free stuff with everyone out there
very nice submit, i certainly love this web site, carry on it
Thanks for this free list.. i would like to add more- Live Chat Support and Tawk live chat also free plugin..
NIce plugin list share. Add LiveAdmins chat plugin in your next list. I am using tis plugin on my website last 3 years and work very perfectly.
Great article detailing all the relevant live chat software. For the next update, you might consider reviewing Paldesk. They’re a great live chat software, new on the market and with a great free option.
Nice articls with details content mam, but whatever i want i didnt found anywhere, actually i need whatsapp chat and web chat both in a single popover. Please update such type of plugins where both whatsapp chat and live web chat would be in single pop-over, rightnow i have serached all but didnt found that 🙁
nice read, thanks
Have you tried HelpCrunch? It has a perfect live chat plugin for WordPress.
This list is so clean, and I will try one of these live chat plugins. Thank you for sharing.